If you or anybody traveling with you wishes to cancel either your/their holiday, you must contact your travel agent, and give notice of the cancellation. The voyage will only be cancelled on the date we receive the notice of cancellation. If you cancel, the financial impact of the cancellation will depend on the sailing date and when you cancel. Please note we are very flexible in allowing you to change your sailing date -- see below in this section.
- If you cancel 121 days or more from the sailing date, any money paid will be refunded to you in the same manner in which you paid, minus your deposit. Your deposit will only be refunded if you cancel within seven days of your booking if your cancellation was 121 days or more from the sailing date.
- If you cancel 120 days or less from the departure date, no refund will be given, but see below for our flexible booking policy.
Note: the date of departure means the date the arrangements you have booked through us commence; that is, flight or hotel add-on component(s) to your voyage. The sailing date is the date the Vessel, on the voyage portion of your holiday, departs the port of embarkation.
Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. Claims must be made directly to your insurance company.
Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price.
Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation.
Per person taxes and fees will be refunded to the credit card on file.
DAYS PRIOR TO SAILING DATE & CANCELLATION IMPACT